Customer support teams aren’t failing because they don’t care. They’re failing because they’re stuck in a loop—repeating the same answers to the same questions, over and over again.

And customers? They’ve noticed.

🔁 The Repetition Problem in Support

Let’s face it: most customer support is reactive, repetitive, and inefficient.

• 72% of consumers report having to explain their problem to multiple agents.
  
  
• 83% say they have to repeat the same information again and again.
  
  
• And 33% of customers say this repetition is the most frustrating part of the experience.
  
  

Even worse, 44% have received incorrect answers from agents. That’s not just a customer experience issue—it’s a sign of broken internal knowledge sharing.

And the human cost? It’s real.

• 84% of support agents can’t answer the questions they receive.
  
  
• 62% of customers would rather hand out parking tickets than navigate automated phone trees or explain themselves three times.
  
  
• And nearly $62 billion is lost annually in the U.S. alone due to bad customer experiences .
  
  

🎥 Support at Scale: From Tickets to Tutorials

What if instead of handling every ticket as a new problem, you started treating common answers like reusable knowledge?

With Videolink, that’s exactly the shift:

• Record once.
  
  
• Organize clearly.
  
  
• Share as often as needed.
  
  

It’s not about replacing human support—it’s about amplifying it.

When a customer writes in asking how to reset a password or where to find billing settings, your agent doesn’t need to type it out again. They can drop a tailored, visual walkthrough—recorded once, delivered on demand.

This doesn’t just save time. It makes support better.

📊 The Case for Video Support

The data backs this up—customers love video:

• 80% prefer watching a video over reading text.
  
  
• 68% say they want video assistance for support.
  
  
• 54% of marketers have already seen video reduce support tickets .
  
  

Why? Because videos are clear, human, and contextual.

• They eliminate back-and-forth clarifications.
  
  
• They reduce miscommunication and confusion.
  
  
• They lead to faster resolution times and more trust.
  
  

Plus, videos stick—multimodal communication (visual + audio) improves understanding and memory. That’s a win for customers and agents.

🚀 Support That Compounds, Not Collapses

As customer volumes rise (57% of support leaders expect a 20% increase in calls in the next two years), reducing repeated tickets isn’t optional—it’s essential .

By building a video-powered support library:

• You reduce load on your team.
  
  
• You increase satisfaction on both sides of the conversation.
  
  
• You make every answer count.
  
  

And the kicker? 70% of unhappy customers will return if you fix their problem well . The bar isn’t perfection. It’s clarity, speed, and empathy—something async video delivers naturally.

💡 Try It Today

Support doesn’t need more people typing the same message. It needs smarter tools that scale what your best agents already know.

With Videolink, you can:

• Start recording helpful answers in minutes.
  
  
• Organize your support content by topic.
  
  
• Reuse your best explanations across tickets, docs, and onboarding.
  
  

No integrations. No complex setup. Just better support, one video at a time.

Tired of the same tickets? Let Videolink turn your team’s knowledge into answers that scale.

📝 Sources:

1. FluidTopics: Self-Service & Ticket Reduction
   
   
2. UdeskGlobal: Benefits of Video Support
   
   
3. HelpScout: Customer Service Stats
   
   
4. Netomi: Customer Service Statistics
   
   
5. Knowmax: Customer Service Challenges

‍