Request videos. Resolve tickets faster.
Videolink’s Zendesk integration lets you request videos from users and attach visual context directly to support tickets – so issues are understood the first time.
See the issue exactly as the user sees it
• Request a video from users directly in Zendesk
• Capture bugs, UI issues, and edge cases visually
• See real user environments, flows, and errors
• Capture bugs, UI issues, and edge cases visually
• See real user environments, flows, and errors
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Turn support tickets into actionable feedback
• Show engineers exactly what’s broken
• Share reproduction steps visually
• Reduce back-and-forth between Support and Product
• Share reproduction steps visually
• Reduce back-and-forth between Support and Product
How It Works
1. Share the link
Place the unique video request link in a relevant section of your support page or share it directly with the user.
2. User records the Issue
Customers share their screen, visually explaining the problem.
Instant Insight
Support teams receive clear video explanations, eliminating confusion and reducing response times.
Customer support with visual context
Stop guessing. Start seeing.