Support via text is often slow, vague, and frustrating.

Explaining a bug or question in words takes time – and rarely leads to quick solutions.

With async video support and screen recording, your support becomes:

• Faster
• More visual
• Less dependent on live interaction

Companies that use async video support report a 40–46% reduction in ticket resolution time because visual context immediately shows what’s going wrong.

Why Video Works in Customer Service

Customers who send a screen recording no longer have to describe everything – they show it.

And it pays off:

• Video support increases first-contact resolution by 33–35%
• CSAT scores rise to 90%, with +30% improvement in the first year
• 92% of users watch support videos on mobile and share them immediately
• Companies save 15–40% in operational costs through less repetition and faster handling

Customers get answers faster. Support teams work more efficiently. Everyone wins.

How to Let Customers Send a Video Themselves

With the Dutch Videolink, video support is effortless. You give your customer a Video Request Page — a personalized link where they can:

1. Record a screen capture in their browser
2. Instantly receive an async video link
3. Automatically send you the video without download or compression

Video Request Page:
https://www.govideolink.com/video-request-page

No login. No installs. No friction.

And that’s crucial, because 80% of users drop off when videos buffer, load slowly, or when recording is a cumbersome process. Videolink streams videos directly – smooth and without quality loss.

Examples Where Screen Recording Makes the Difference

🐞 Reporting a bug

Customer opens the request page → records the issue in real time → the support team immediately sees what’s wrong – no repetition or ambiguity.

❓ Answering functional questions

Support rep sends an async explainer video → the customer watches when it suits them → no calls, no waiting time.

Dev–QA collaboration

Edge cases are captured visually → developers receive immediate context → no long emails or Slack threads.

Efficient support starts with the right tools. Learn how to record screen videos without installation in:
How to Make a Screen Recording Without Installation
https://www.govideolink.com/nl/blog/%20hoe-maak-je-een-schermopname-zonder-installatie

Or want to share support videos without compression or slow load times? Read:
How to Share Videos Without Compression
https://www.govideolink.com/nl/blog/%20hoe-je-videos-kunt-delen-zonder-compressie

More about async communication?

Check out our full guide to tools and workflows:
Screen Recording & Video Tools for Teams
https://www.govideolink.com/nl/schermopname-video-tools-teams

Learn how sales, onboarding, QA, and support use async screen recordings for better collaboration.

Why Not Email, Slack, or WeTransfer?

• Email = limited file size
• Slack/WhatsApp = compression + loss of detail
• WeTransfer/Drive = requires download, no real-time feedback

The customer wants clarity fast. And you want speed without noise. With async video you avoid technical hurdles and frustration.

Boost Your Support with AI-Assisted Video

Modern tools like Videolink also support AI analysis:

• Recognizes spoken product names or error messages
• Automatically adds context to tickets
• Increases agent efficiency by up to 30%

Frequently Asked Questions

Does the customer need to install anything?
No. The Video Request Page works entirely in the browser.

Can we collect multiple videos via one form?
Yes. Every recording is unique and available async.

Is it safe to share video?
Yes. Only people with the link can view the video, or depending on settings a login may be required.

Ready for visual support that actually works?

Let customers or colleagues record bugs and questions instead of describing them.

Activate your own Video Request Page:
https://www.govideolink.com/video-request-page

Sources

1. Snapcall – Async Ticket Resolution Guide (2025): https://www.snapcall.io/inside/async-ticket-resolution-guide-2025
2. Snapcall – Video Support vs Synchronous Support: https://www.snapcall.io/inside/asynchronous-video-support-vs-synchronous-which-drives-better-customer-satisfaction
3. Gentech Marketing – Video Engagement Statistics (2025): https://gentechmarketing.com/100-powerful-video-marketing-statistics-you-should-know-for-2025/
4. Mediamelon – Video Streaming Trends & Behaviour: https://mediamelon.com/video-streaming-trends-statistics/

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